The Ritz-Carlton

Background

For the Winter 2023 and Spring 2024 seasons, which are the peak periods in this region, I worked with The Ritz-Carlton to develop strategies aimed at enhancing guest experiences, overall efficiency, and profitability, specifically in the South Florida area. During this time, my primary focus centered on the "Resorts of Naples." This entailed spending a considerable amount of time both on the floor and behind the scenes at The Ritz-Carlton Beach Resort, Naples, and The Ritz-Carlton Golf Resort, Tiburón.

Elevating Guest Service to an Art Form

With The Ritz-Carlton regarded as the "gold standard" in customer service, my experience working alongside the "Ladies and Gentlemen" of The Ritz-Carlton has profoundly transformed my approach to both managing people and serving customers. Here are a few key takeaways I learned in my time here:

• Master the art of recognizing and fulfilling the unexpressed wishes of guests, thereby elevating their experience.
• Place paramount importance on making each customer feel uniquely special and valued.
• Create extraordinary experiences that not only linger in the customer's memory but also drive them to become enthusiastic brand ambassadors.
• Embrace the philosophy that an organization's true success are rooted in a clear and compelling purpose.

Results

In the ensuing months following my strategic interventions, we witnessed a remarkable transformation and significant milestones in our operational and financial performance. These achievements are a testament to the effectiveness of the initiatives implemented and my commitment to excellence.

• 40% Increase in Operational Efficiency
• 28% Revenue Growth in Business Center Operations (Naples Beach Resort)
• 15% Uplift in Guest Loyalty and Retention

NYU student travels from NYC to Florida every weekend for internship

An NYU student leaves his NYC campus every Friday, flies to Florida, and works his internship all weekend before flying to New York on Sunday.

NYU freshman spending $10K to travel to Florida each weekend for 6-month internship

Big Apple college kid Vincent Campanaro flies to Florida every weekend for an internship at The Ritz-Carlton, Naples.

NYU student travels from NYC to Florida every weekend for an internship

Setting aside $500 every week, NYU student Vincent Campanaro flies from the city to the Ritz-Carlton in Naples, Florida, for an "incredibly competitive" internship.

A Gen Z student is paying $10,000 to commute from NYU to Florida for an internship at the Ritz-Carlton—but says it’s worth it for the connections

Vincent Campanaro will pay more than $10k to get from New York to Florida for his Ritz-Carlton internship across six months, he said.

Student spending $10,000 to travel to internship explains why he's doing it

Vincent Campanaro spends $500 a week traveling to his internship at the Ritz-Carlton Naples hotel.

Intern Supercommutes From NYC to Florida Every Weekend Because The Market Is So Competitive: "The Rewards Have Been Immeasurable"

A student at NYU's Stern School of Business is making headlines after revealing that he travels from New York to Naples, Florida every weekend for an internship.

NYU Student's Super Commute: From Dorm to Dream Internship in Florida

An NYU student's weekly New York to Florida commute for a Ritz-Carlton internship showcases extreme dedication to career growth in hospitality.